Here at Lisa Shepherd Salons we understand the importance of keeping your personal details confidential and secure. This document is designed to provide you with as much information as possible as to what information we hold for you, why we need it and how it is stored.
What personal information do you keep?
- Telephone numbers
- Email Address
- Appointment History
- Skin Test History
It may also be necessary to retain your credit card details to secure your booking with us.
Why is it necessary to keep this information?
The information is kept for several reasons:
- In order for us to contact you in relation to your appointment
- So that we can gain a thorough understanding of your hair
- For health and Safety
- To inform you of any promotions, hair tips, salon news etc
Why do you need my email address?
We produce regular e-shot newsletters which contain offers that we wouldn’t want you to miss out on.
Do you release my information to a third Party?
We ONLY release your first name and email address to our Marketing Company so that they can email you our newsletter. Our Marketing Company do not release your information to anyone else.
No further information is released to a 3rd Party.
How do you store my information?
You information is held on a secure, password protected data base.
How long do you keep my information for?
Your data remains on record until your record has been inactive for a period of 12 months. At that point your data is deleted from our system.
Why do you hold information on my credit card details?
Unfortunately as with many other businesses we occasionally experience times when clients don’t turn up for their appointment without giving the necessary 24 hours notice for a cancellation. It is therefore necessary to retain your credit card details in order to secure your appointment and make any charges in line with our cancellation policy. Details of our cancellation policy can be found on our website and price lists. Your credit card information is not released to any 3rd party and is held securely on our computer systems.
Who can I contact in relation to my personal data?
You can contact us via the email address below should you wish to:
- Obtain further information
- See a copy of the information we hold for you
- Edit the information we hold for you
- Request deletion of your record
- To register a complaint